Terms & Conditions
All bookings must be registered to an adult over the age of 21. Please advise the correct amount of guests (adults and children) upon booking. The guest, in whose name the booking is made, must be present at the property for the full duration of their stay.
As part of our Duty of Care it is essential that we are aware of all occupants in a property. Please provide the names and email addresses of all those who will be occupying the property booked.
A $75.00 non-refundable Booking Fee will be applied to all bookings.
For credit card payments a 2.2% (including GST) surcharge will apply.
A $500 security bond will be held until the property has been checked after departure for additional cleaning or damages. If the property is left in good condition with no damage recorded, the bond will be refunded within 5 – 7 business days. The bond must be paid prior to check-in details being released.
To secure a reservation a 50% deposit of the total tariff (including the cleaning fee) plus the Booking fee of $75 is required. The balance of payment is due 28 days prior to your arrival date. If the arrival date is within 28 days of making the booking, the total tariff including the booking fee must be paid to confirm the booking.
If there are any technical issues relating to the calculation of the tariff, we have the right to cancel the booking. If the property is sold or withdrawn from the rental market we have the right to cancel the reservation. We are not responsible for errors on our booking website.
We reserve the right to refuse any booking that Host Angel Noosa feels may be inappropriate. We do not accept any type of schoolies booking. Absolutely no exceptions.
When a booking is placed and the required deposit paid to confirm the booking, a confirmation email will be sent to the guest showing the date when the final payment is due. It is the guests responsibility to pay the balance of payment when due. If the final balance is not received at the due time, the booking may be automatically cancelled, and the initial 50% deposit paid may be forfeited to the property owner.
Cancellations & Alterations
Covid-19 Related Travel Restrictions / Lockdowns
Any cancellation requests must be made in writing to Host Angel Noosa. If a booking is affected due to a lockdown, travel restriction or health directive, the owner will allow a guest to move their booking dates within a 12 month period or hold a credit for the same property at a future date (please note depending on your new dates, seasonal pricing may apply, school holidays, Noosa Tri, Easter and Christmas periods. If you are unsure of the dates please refer to season dates at the bottom of our website). Please give Host Angel Noosa as much notice as possible if you are unable to travel due to Covid-19, we require a minimum seven days notice to change dates. No refunds will be granted (non negotiable). We recommend you purchase travel insurance to cover any unforeseen circumstances.
Direct Bookings Via Host Angel Noosa
If you are affected by a lockdown please email us at email@example.com to advise your booking dates, property address, the name on the reservation, your location and written evidence to prove you are unable to travel. Please give us time to respond to you as during lockdowns we will have many guests in the same situation. Please do not repeatedly call as we will be dealing with other travellers. If you choose to depart the property early due to a Covid related issue, no refund of nights unused will be granted (unless the dates can be rebooked).
Other Cancellation / Amendment Requests
Any requests for alterations, cancellations or changes to bookings are at the discretion of Host Angel Noosa and the property owner. Requests must be submitted in writing for review. A $50 admin fee will apply for date changes or cancellations.
If you have booked via Airbnb please refer to the online calendar on the listing for available dates and send an alteration request to amend the dates. We will then accept in order to update your booking.
Check in is from 2pm on your arrival date. No early check-ins will be accepted without prior approval. Due to changeovers early check ins cannot be confirmed until 48 hours prior to arrival.
Checkout time is strictly 10am. Prior to your departure from the property please ensure the dishwasher has been emptied, bins have been removed and all doors and windows are securely closed and locked up. Please follow the check out information in the compendium. It is your responsibility to ensure the house is secure upon your departure. Please clean the BBQ ($50 fee will apply if left in an unclean state).
In the event the property is left in an excessively dirty or untidy state, an additional payment will be taken from your bond. Our cleaner will charge $44 per hour over a standard clean. We ask our guests to kindly respect our properties and treat them as if they were their own.
If a Guest contracts a transmittable virus whilst occupying a Host Angel Noosa property, the guest will be liable for all costs of extra cleaning as required.
Please only dispose of rubbish in the external property bin you are staying in. Do not at any time dispose of rubbish in a neighbours bin. Please use the correct bin for the correct type of rubbish. The green top bin is to be used for garden waste only.
Our office hours are
Monday – Friday, 9am – 4pm
Saturday, 9am – 12noon
Please do not contact Host Angel Noosa outside of business hours unless it is an emergency to avoid additional charges.
We cannot accept any responsibility for loss or damage of any guest’s personal property. If items are left behind we will do our best to retrieve and post these items. Guests must pay to cover any time spent by a Host Angel Noosa staff member to retrieve the item and postage required.
The property owner, host or property manager will not be responsible for any injury suffered to any guest, or visitors of a guest.
Number of Guests
Please ensure you advise us of the correct amount of guests (adults and children) that will be staying at the property at all times. Additional guests may incur extra charges. Guests must not exceed the maximum amount of guests the property sleeps at any time.
Smoking is NOT permitted inside any property. Most of our properties will allow smoking outside. Please ensure smokers stay 3 metres away from any doors or windows. Please do not smoke sitting on outside furniture. Please dispose of all butts responsibly.
Equipment & Appliance Breakdowns
Electrical appliances and A/C systems can and do occasionally break down or cease working. We are located in a remote area and parts can sometimes be delayed, or a technician is not available to inspect straight away. Please report any breakdown as soon as you can. Whilst every effort will be made to repair these items as soon as we can, no guarantee of their availability or serviceability for the duration of a stay is given. No refund or reduction in the rate will be granted should any electrical appliance or machine fail during your stay. We will not be held responsible for works or excessive noises near the accommodation.
If you wish to bring a pet with you on holiday, please confirm with us prior to your arrival. If the property is pet friendly a $50 pet fee (per pet) is applicable. Please follow the pet rules at all times. From time to time a pet may be accepted in a non pet friendly property. It is up to the discretion of the owner if they wish to charge a pet fee and what amount it will be.
Parties or Excessive Noise
Each property is to be used for holiday accommodation purposes only. We will not allow any type of party, wedding function, after school function or any other gathering exceeding the amount of guests staying at the property. A charge of $5,000 will be incurred should any type of function, party or gathering be held in the property and the booking will be terminated with immediate eviction with no refund of tariff. If a member of Host Angel Noosa must attend a property due to a noise disturbance / complaint your $500 bond will be forfeited.
Guests must not make unreasonable excessive noise or disturb our neighbours at any time. If the terms and conditions are not met Host Angel Noosa has the right to terminate the reservation and evict all guests with immediate effect. We have the right to charge guests for any expenses arising from an eviction.
Where damage has occurred, whether accidental or otherwise, the additional cleaning and/or replacement costs will be charged from your bond.
We supply two sets of keys for each booking. Loss or damage of keys or remotes (where applicable) will be charged from your bond.
Please ensure you only use the allocated car parking space/s allocated to the property. Please do not obstruct our neighbours car spaces or garages at any time. Please do not block our neighbours driveways, garages or carports at any time.
Private pools – Please do not use between the hours of 8pm and 7am at night.
Shared pools – Please abide by the individual hours set.
Ants and Bugs
Please remember that we are a beach side community and Noosa is built on a sand dune. Please respect our environment and understand that we cannot fully eradicate ants and other insects from the area. Insects are most active during the Spring and Summer months and we cannot be held responsible should you encounter any during your stay. To keep them to a minimum please ensure windows and doors are closed, bins are emptied frequently and food is always kept stored away. You can purchase bug spray from Coles Supermarket.
Body Corporate By-Laws
The guest(s) and all other occupants or visitors of the property will comply with all Body Corporate by-laws and rules applicable to the property or which regulate the behaviour of occupants of the property.
Noosa Council Requirements
As per the new code of conduct Noosa Council have passed from the 1st of February we require the below for every guest over 18 years that will be staying / visiting the property:
- First and last names of all guests staying in the property
- Ages of adults and children
- Mobile number of each adult staying
- Reason for your stay
Noosa Council Local Laws & Noise Restrictions
Our local council has passed a new law for all holiday accommodation properties in the Shire from the 1st of February 2022. The law is mostly in regards to any type of excessive noise that will disturb our residential neighbours at any time but especially after 10pm at night. Excessive noise is deemed as loud talking, laughing or singing as well as loud music, screaming and shouting. Council has set up a 24/7 complaints hotline for local residents of Noosa to call should a guest not abide by the law. A member of the security company ‘Good Night Noosa’ must respond to complaints within 30 minutes, either via phone call or a visit to the property. If this occurs during your stay the charge for the call / callout will be submitted for payment to the main guest of the booking. Please remember these are not individual host rules but are Council law. Upon booking your contact information will be shared with ‘Good Night Noosa’ so they will be able to contact you should a complaint be made.
These laws also include lights being left on at night, excessive car parking (or parking in front of neighbours properties) and use of other residents’ bins. Please ensure that you are aware of these laws as they have been agreed to in our terms and conditions.
‘Good Night Noosa’ – Security Company
As per Noosa Council regulations we must action any neighbour / residential complaints within a 30 minute timeframe, 24/7. Out of office hours (5pm – 8am) our security company ‘Good Night Noosa’ can be contacted. Should they receive a complaint when the Council code of conduct has been breached they will contact the guests firstly by phone call and if they are unable to reach any guest a visit to the property will be required. The cost of their phone call / callout will be charged to the main guest on the booking. By agreeing to our terms and conditions you agree to share your contact information with our security company so we can comply with the code of conduct.
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