Covid-19 Related Travel Restrictions / Lockdowns
Any cancellation requests must be made in writing to Host Angel Noosa. If a booking is affected due to a lockdown, travel restriction or health directive, the owner will allow a guest to move their booking dates within a 12 month period or hold a credit for the same property at a future date (please note depending on your new dates, seasonal pricing may apply, school holidays, Noosa Tri, Easter and Christmas periods. If you are unsure of the dates please refer to season dates at the bottom of our website). Please give Host Angel Noosa as much notice as possible if you are unable to travel due to Covid-19, we require a minimum seven days notice to change dates. No refunds will be granted (non negotiable). We recommend you purchase travel insurance to cover any unforeseen circumstances.
Direct Bookings Via Host Angel Noosa
If you are affected by a lockdown please email us at email@example.com to advise your booking dates, property address, the name on the reservation, your location and written evidence to prove you are unable to travel. Please give us time to respond to you as during lockdowns we will have many guests in the same situation. Please do not repeatedly call as we will be dealing with other travellers. If you choose to depart the property early due to a Covid related issue, no refund of nights unused will be granted (unless the dates can be rebooked).
Other Cancellation / Amendment Requests
Any requests for alterations, cancellations or changes to bookings are at the discretion of Host Angel Noosa and the property owner. Requests must be submitted in writing for review. A $50 admin fee will apply for date changes or cancellations.
If you have booked via Airbnb please refer to the online calendar on the listing for available dates and send an alteration request to amend the dates. We will then accept in order to update your booking.
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